Server Operations Engineer

About Job

Duties and Responsibilities

Plan server or rack layouts, arrange for server mounting, and oversee the installation of server operating systems

Perform daily maintenance tasks, troubleshoot, manage break-fix and resolve issues related to server and other hardware

Maintain and update internal systems data such as Asset Management, Ticketing, and Rack Elevation

Collaborate with remote vendors to address and resolve hardware failures and issues

Provide on-call support, addressing and resolving issues raised by business owners or stakeholders in a timely and effective manner

Collect and verify online asset data

Submit, track, and manage the RMA process and oversee media destruction processes

Diagnose and resolve server network connectivity issues

Manage server lifecycle activities

Perform other server operations-related duties as required

Requirements

Bachelor’s Degree in Computer Science, Electrical Engineering or related field of study

Quick to learn new concepts and technologies, with a broad interest in technical topics

Demonstrates a high sense of responsibility with a proactive, enthusiastic attitude, and the ability to perform effectively under pressure while meeting deadlines

Strong team player with excellent interpersonal communication skills and the ability to collaborate effectively

Ability to work independently and take initiative in completing tasks

Knowledge of the interdependencies of data center functions and technologies

Experience with large-scale remote operating system installations such as PXE boot

Familiarity with scripting languages (Shell or Python)

Knowledge of basic automation tools, such as Ansible

In-depth knowledge of Linux systems, with the ability to identify and troubleshoot hardware faults

Strong analytical and problem solving skills

Solid understanding of networking concepts, including Subnetting, VLANs, DNS, and IPv6, with the ability to perform general network troubleshooting

Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI

Strong attention to detail and consistent documentation practices