Senior Technical Support Consultant

Daily Responsibilities:

Assist users in a service desk setting by troubleshooting and resolving issues
Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal on-site workstation performance
Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment, and software within established standards and guidelines
Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment
Provide customer assistance using Active Directory services and remote access tools
Ensure systems are configured according to company policy and protected from viruses

Required Software/Technical Skills:

Working knowledge of Windows 10
Working knowledge of Microsoft Office
Working knowledge of any Ticketing System, Dell Laptops, VoIP Phones
Ability to use Office 365 and Sharepoint proficiently and to teach it to new users
Ability to diagnose and troubleshoot issues with BitLocker Encryption on laptops

Required Work Experience (number of years/field):

Exceptional written and verbal communication skills
Ability to work in a fast past environment
Excellent customer service skills
1-3 years providing Technical Support over the phone and deskside
Associates, Technical degree or IT Certification