Senior Systems Engineer

The Managed Services team is looking for a Senior Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure. 
*RESPONSIBILITIES:* 
• Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies. 
• Support and maintain systems and infrastructure environments for our clients. 
• Working knowledge of ITIL processes (incident, change, and problem management) and ITSM ticketing systems is a plus 
• Incident Management – Provide timely response to disruption of service and restoration of service, ensuring proper documentation in the ticketing system...... 
*REQUIREMENTS* 
Required: 
• Expert knowledge of Windows PowerShell and Linux shell. 
• Expert knowledge of web technologies (web servers, DNS, SSL, Browsers) 
• Working knowledge of web development processes (source control, deployment, etc.) 
• Experience improving workflow (reducing/optimizing tasks) 
• Knowledge in deploying and maintaining cloud technologies as part of larger systems 
• Understanding of the security implications of architecture decisions 
• Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices 
• Willing to participate in on-call rotation as part of Global support. 
*Beneficial Skills:* 
• ITIL certification; experience working in an ITIL shop 
• Operating eCommerce servers, especially Hybris, Magento 2, and Drupal 
• Operating Content Management Systems such as Drupal, AEM 
• Load testing, pen testing, and providing security for cloud resources 
• Administering and using monitoring tools (NewRelic, Splunk, SumoLogic, etc) to troubleshoot issues 
• Other cloud platforms, such as Google Cloud 
• Detailed working experience with any specific language or platform we’re required to support: such platforms as Hybris, Drupal, AEM, Magento 2, Fusion, React; and languages including Java, JavaScript, C# / .NET, PHP. Yes, this is a broad spread, but significant experience in any one of these technologies adds to our team capabilities as a whole