Senior System Engineer

Responsibilities:

• Provide L1/L2 support for end-user computing issues across devices, applications, and networks.

• Maintain and troubleshoot Windows OS, device drivers, printers, scanners, and local file services.

• Administer Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive).

• Handle incidents, service requests, and change implementation via ITSM platforms.

• Support Active Directory operations and GPO enforcement for endpoint control.

• Perform patching and OS updates through Microsoft Intune and monitor device compliance.

• Assist with AVD access issues, RDS sessions, and device remoting tools.

• Maintain endpoint antivirus and encryption policies as per compliance requirements.

• Ensure proper documentation, SOPs, and update knowledge base articles.

Qualifications:

• Diploma or Bachelor’s in IT/Computer Science.

• Microsoft 365 Fundamentals (MS-900) or MD-100 certification preferred.

• Good understanding of ITIL processes (Incident, Request, Change).

• Strong troubleshooting skills for endpoint devices and Windows OS.

Tools:

• Device Mgmt: Microsoft Intune, SolarWinds

• User & Access: Active Directory, GPOs, AVD

• Collaboration: Microsoft 365 Suite (Outlook, Teams, SharePoint)

• Support & Ticketing: ServiceNow or similar ITSM platform

• Security: Microsoft Defender for Endpoint, BitLocker

• Monitoring: Meraki Dashboard, Windows Event Logs