Description

Job Description:

Responsibilities:

  • Provide subject matter expertise in the design, configuration and implementation of the following applications within the current environment:
  • Enterprise-Level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring.
  • Maintain and Experienced the ServiceNow Configuration Management Data Base.
  • Maintain and enhance the ServiceNow Client Configurations.
  • Identifying and correcting issues related to Configuration Management, Client and Service Mapping including Configuration Identification (CI) identification, reconciliation, normalization, ownership, and relationships.
  • Develop CMDB Configuration Reports and Dashboards.
  • Provide configuration support to Hardware and Software Asset Management as it relates to ITOM functionality.
  • Provide support to requirement gathering sessions and user story development.
  • Provide support to developers to ensure the quality and design of functional capabilities are realized.
  • Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work.
  • Perform and participate in product roadmap planning.

Requirements:

  • Minimum of 5 years relevant IT experience.
  • Experience in enterprise monitoring, including advanced troubleshooting of complex environmental\application issues.
  • Experience with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring.
  • Proficiency with scripting in PowerShell, JavaScript & Python.
  • Bachelor’s degree in computer science, Engineering, or other related fields or equivalent professional experience.
  • Effective troubleshooting skills across datacenter infrastructure components – Network, F5, Operating Systems, SAN, Virtualization.
  • Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting.

Preferred Qualifications:

  • Dynatrace knowledge.
  • Certified ServiceNow Implementation Specialist - Client.
  • Certified ServiceNow Systems Administrator.
  • Minimum of 3 years of configuration with the ServiceNow platform

Key Skills
Education

Any Graduate

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