Senior ServiceNow Developer - SPM, ITSM

Responsibilities
Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications.
Ensuring that technical software development process is followed on the project, familiar with industry best practices for software development.
Develop applications in languages including… ServiceNow, SPM and ITSM skills.
Demonstrate the ability to adapt and work with team members of various experience level.
 

Qualifications
Passionate developers with several multiple implementation experience in SPM (formerly ITBM) and ITSM.
ServiceNow Development experience of 5 years required.
Multiple hands-on SPM implementation experience required (Demand, Strategy & Goal setting, Capacity, Planning, Project etc.)
Hands-on experience configuring ITSM modules (Incident, Request, Problem, Change). Knowledge of Major Incidents.
Solid understanding of CMDB
Proficiency using Glide API and JavaScript on the ServiceNow platform
Experience integrating external system to ServiceNow using REST & SOAP.
Solid experience creating Dashboards/Reports - Performance/Platform Analytics 
Proficient in authoring, editing and presenting technical documents.
Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major.
Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
Experience with Agile/Scrum methodology.
Self-starter who can work independently.
Strong debugging, problem solving and investigative skills. Ability to assimilate disparate information (log files, error messages etc.) and pursue leads to find root cause problems.