Senior ServiceNow Developer

Senior ServiceNow Developer – Key Experience in ITSM, ITOM, CMDB, CSDM

The Senior ServiceNow Developer will be the technical leader responsible for the architecture, design, and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders. The Senior ServiceNow Developer will apply sound architectural and design principles to devise innovative, reusable, reliable, and secure solutions to meet complex business requirements.

Specific responsibilities include:

Perform architecture, design, development and configuration of a variety of areas including, but not limited to Configuration Management (CMDB) and Reporting & Performance Analytics.

Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.

Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.

Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.

Analyze, troubleshoot, and remedy identified system issues.

Participate actively in automation efforts on the platform.

Establish the creation of standard artifacts, best practices, standards and learning plans.

Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.

Coach and oversee the activities of ServiceNow Development resources based offshore.

Qualifications / Requirements include:

Requires a bachelor’s degree in Computer Science, Information Technology or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required

8+ years of experience working with IT Service Management solutions in an enterprise environment

6+ years of ServiceNow architecture, design, development, implementation, and configuration experience

Strong understanding of the ServiceNow Application Suite covering ITSM and ITOM areas

Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)

Extensive experience designing and developing solutions in the CMDB area will be required.

Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion.

Strong grounding in fundamentals of web application development (identity, security etc.).

Experience working with Shell Scripting and Mid Server Service Administration.

Experience working with structured data, schema and databases.

Certified ServiceNow Master Architect or Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist or Certified ServiceNow Administrator

ITIL v3 or ITIL 4 Certification or equivalent practical experience

Relevant software development certifications.

Experience maintaining version control systems (Git etc.)