Senior Service Now Leader

Key Responsibilities

 • Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

• System Integrations: Develop and maintain API‑based integrations between ServiceNow and other enterprise systems.

• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

• Security & Compliance: Implement role‑based access controls, monitor platform performance, and ensure compliance with security policies.

• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

 Required Qualifications

• 4+ years of hands‑on ServiceNow administration and development experience.

• Strong understanding of ITIL processes and best practices.

• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.

• Experience with ServiceNow integrations using REST/SOAP web services.

• Strong analytical skills and ability to translate business requirements into technical solutions.

 Preferred Qualifications

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).

• Experience with ITOM Discovery, Event Management, or Performance Analytics.

• Knowledge of Agile/Scrum methodologies.

 Soft Skills

• Excellent written and verbal communication abilities.

• Strong stakeholder management and collaboration skills.

• Ability to prioritize and manage multiple projects simultaneously