Senior Salesforce Service Cloud Product Owner

Minimum Requirements
• 7+ years Product Owner or Product Management experience in enterprise platforms
• 7+ years hands-on experience with Salesforce Service Cloud (Case Management, Service Console, Omni-Channel, Knowledge, AI)
• Proven track record in owning Service Cloud roadmap, backlog, feature delivery, and adoption
• Deep Agile experience with tools like JIRA/Confluence
• Strong metrics-driven mindset with KPI/usage analytics expertise
• Salesforce certifications (Service Cloud Consultant, Administrator, Platform App Builder) a strong plus
• Excellent communicator, adept at aligning stakeholders and leading cross-functional initiatives

Qualifications:
· Experience in regulated logistics or life sciences environments (GxP, clinical, cold chain)
· Familiarity with data warehousing, dimensional modeling, and platform integration
· Proficiency using UX and reporting tools (Salesforce Reports/Dashboards, Tableau)
· Experience with Salesforce platform extensions: Einstein/Agent force, Slack integration, digital engagement