Senior Salesforce Engineer

Your key responsibilities will be:

Oversee the engineering team in the development of scalable digital platforms in the CRM Domain.

Bear responsibility for content within their field of expertise.

Exhibit recognized expertise in at least one relevant technology or topic.

Drive interfaces to other systems, ensuring seamless collaboration and integration.

Lead and guide teams from junior to senior levels.

Provide outstanding customer service and manage relationships with diverse customers.

Embody the Merkle DACH vision and serve as a company ambassador.

Contribute to the vision and strategy of the team.

Act as a subject matter expert (SME) for pitches and client work.

What we are kindly looking for:

Fluent communication in both German and English.

Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).

Be able to implement efficient, scalable, and maintainable CRM solutions.

Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.

Experience in leading and managing project development in Agile or Scrum environments.

Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).

Ability to work independently and as part of a team, managing multiple priorities and deadlines and guiding junior members.

Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design.

Participation in pre-sales activities.

Ability to query databases for customer data extraction and reporting.

Ability to design & create data models according to customer requirements.

Strong programming skills in APEX, C#, .NET, others.

Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.

Strong understanding of data segmentation, customer lifecycle, and personalization.

Ability to diagnose CRM-related technical issues and provide solutions.