Senior Salesforce Developer - Service Cloud Specialist

Key Responsibilities:
·        Design, develop, and implement Service Cloud solutions to meet business requirements and improve customer service capabilities.
·        Lead end-to-end implementation of Service Cloud projects, including Experience Cloud integration, Salesforce Einstein AI configuration, and Einstein bot setup.
·        Configure messaging in-app with Einstein bot and live agents to facilitate seamless communication and support interactions.
·        Implement Knowledge Articles with Einstein recommendation to empower customers with self-service options and enhance resolution efficiency.
·        Develop and optimize skill-based Omni channel routing to ensure inquiries are routed to the most appropriate agent or team.
·        Utilize Apex, Flow, Lightning Web Components (LWC), and Lightning to customize and extend Service Cloud functionality as needed.
·        Collaborate with cross-functional teams to gather requirements, define project scope, and deliver solutions that align with business objectives.
·        Provide technical expertise and guidance to team members, fostering knowledge sharing and continuous improvement.

Qualifications:
·        Bachelor’s degree in computer science, Engineering, or related field.
·        Minimum 7 years of experience in Salesforce development, with a focus on Service Cloud.
·        Salesforce Service Cloud Certified.
·        Demonstrated experience in completing 2-3 projects in Experience Cloud implementation, Salesforce Einstein AI, and Einstein bot setup.
·        Proficiency in messaging in-app with Einstein bot and live agents, as well as configuring Knowledge Articles with Einstein recommendation.
·        Strong expertise in skill-based Omni channel routing for efficient communication management.
·        Extensive knowledge of Salesforce technologies, including Apex, Flow, Lightning Web Components (LWC), and Lightning.
·        Excellent communication skills and ability to collaborate effectively with stakeholders at all levels.
Proven track record of delivering high-quality solutions on time and within budget.