Must have skills : Salesforce Landscape
Job Description :
- We are seeking a seasoned Senior Technical Solution Architect with deep expertise in Salesforce (and good to know Veeva CRM) to drive complex CRM transformation programs.
- This role requires a hands-on technology leader with strong architecture, delivery, and client-facing experience, particularly in global enterprise environments.
- The ideal candidate combines strategic thinking with technical execution, enabling scalable, high-impact CRM solutions.
Key Responsibilities
- Own the CRM Solution Architecture for large-scale Salesforce and Veeva CRM implementations, ensuring alignment with client business goals and technical ecosystems.
- Lead technical discovery, blueprinting, and end-to-end architecture design, covering core CRM, data integrations, security, and scalability.
- Collaborate with sales and pre-sales teams to shape client proposals, respond to RFPs, and define high-impact technical solutions.
- Serve as the technical advisor to CxOs and senior stakeholders, articulating solution value, architecture direction, and transformation roadmaps.
- Oversee implementation governance, including design reviews, technical delivery oversight, and issue resolution during execution phases.
- Stay up to date with Salesforce and Veeva platform innovations, product roadmap, and best practices to guide platform strategy and differentiation.
- Partner with industry vertical teams (especially Pharma and Life Sciences) to align CRM solutions with domain-specific needs.
- Mentor and guide technical teams in Salesforce best practices, integration architecture, DevOps, and enterprise deployment.
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- What You Bring 12+ years of experience in enterprise IT, with 8+ years focused on Salesforce architecture and delivery; Veeva CRM experience a strong plus.
- Proven expertise in designing and leading large CRM programs ($5M+ scale), preferably for global clients in regulated industries.
- Strong knowledge of Salesforce core (Sales, Service, Experience Cloud) and related technologies (e.g., Mulesoft, Marketing Cloud, Analytics).
- Experience with system integration, data architecture, security, and compliance in cloud CRM environments.
- Demonstrated ability to engage CxO-level stakeholders with strong executive presence and technical influence.
- Understanding of pharma/life sciences industry challenges in commercial operations and regulatory frameworks (preferred).
- Familiarity with proposal development, technical estimations, and pricing inputs during sales cycles. Bachelor’s or master’s in computer science, Engineering, or a related technical field; Salesforce Architect certifications preferred.
- What’s in It for You Lead mission-critical CRM architecture for top-tier global clients and high-visibility transformation programs.
- Work in a flat, entrepreneurial environment with freedom to innovate and influence technical direction.
- Be a part of Nagarro’s fast-growing CRM practice, working closely with strategic partners like Salesforce and Microsoft.
- Opportunity to shape cutting-edge CRM platforms and drive real business value in life sciences and beyond