Senior Salesforce Business Analyst

Responsibilities:

• Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions.
• Working knowledge of Salesforce workflow and processes and capable of resolving low to medium level tickets.
• Working knowledge of Jira and should be able to create tickets and run standard reports.
• Document requirements specifications according to standard processes and templates
• Conduct integration testing of software to facilitate change management and quality assurance. This includes developing and implementing standard test scenarios based on defined user stories.
• Conduct application training as needed to ensure that the business applications' end users fully understand all features and functionality.
• Manage change management issues related to new development requests and provide level II production support.
• Perform QA functions and coordinate with SI team during SIT testing and UAT.
• Manages a team of analysts responsible for analyzing new business system development and existing system improvement.

Preferred Knowledge, Skills, and Abilities:

• A minimum of 5 years’ experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards.
• Domain knowledge of large immigrant systems will be a plus.
• Salesforce system admin knowledge is highly desirable.
• Must be self-motivated with strong diagnostic and problem-solving skills.
• Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
• Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
• Strong competency in Microsoft applications such as Excel, Visio & Teams
• Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.
• Demonstrated ability to work independently and within project teams, providing relevant system analysis services.
• Highly analytical, able to independently analyze, document findings, and recommend solutions.

Education and Certifications:

• Bachelor’s degree in information systems, Business Administration, or other related field, or equivalent work experience.
• PMP, IIBA, and/or ABAC Certifications are a plus
• Salesforce system Administrator