Senior Project Manager

Job Description

What you will do: 

• Responsible for driving successful project delivery in partnership with the program stakeholders
• Establish high level project plan including complete estimates, resource forecasts/levels for delivering end to end scope
• Define operating /engagement model and drive governance to ensure project execution excellence
• Effective on-boarding of internal and external project teams
• Track and report project level score cards against key metrics like effort, resource utilization, project milestones, budgets, defect management to internal stakeholders in an accurate and timely manner
• Manage risk and issue identification, tracking and reporting
• Effective management of scope and change request process  
• Create and maintain comprehensive project documentation and artifacts 
• Manage stakeholder relationship and communication
• Conduct project review meetings with stakeholders
• Drive high client satisfaction by establishing processes to consistently meet / exceed client SLA, drive operational efficiencies, compliance, and quality 
• Constantly and consistently monitor account and solution health relative to SLA commitments
• Establish and ensure clear acceptance criteria and deliverables across the project phases and facilitate the same with internal stakeholders
• Effectively lead and manage a global cross-functional team to drive successful project completion
• Enable and champion project methodology standardization and industry best practices.

Qualification 

• 4-year Marketing, Computer Science or equivalent degree
• 13+ years professional experience in IT Service industry.
• Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development, implementation, and support.
• Experience in both project delivery & managing on-going support for multiple accounts.
• Deep knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc.) and Digital Content Management products
• Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers
• Ability to influence and/or implement project management tools (Jira, VSTS, MS Project, SharePoint etc.) and processes for efficient delivery
• Sound knowledge of CRM technologies and tools – Adobe, Unica, Informatica, Python, AWS, Redshift, Analytics and reporting tools etc.
• Ability to work effectively in a dynamic, fast paced and often changing environment and under significant deadline pressures
• Have strong problem solving and negotiation skills in a client-facing environment to drive a project’s successful completion
• Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: industry) company groups
• Strong organizational skills and interpersonal skills.  
• Strong presentation and communication skills