Senior Program Manager

As the Program Manager ,you will lead the successful delivery of two large-scale infrastructure programs-AIM (Application Infrastructure Maintenance) and TLM (Technology Lifecycle

Management)-spanning five key projects across client’s manufacturing, warehouse, and data center sites.

You will oversee program strategy, drive cross-functional coordination, manage execution milestones, and ensure on-time, high-quality delivery aligned with client’s expectations.

Key Responsibilities:

Program & Portfolio Leadership

- Lead end-to-end delivery of AIM and TLM infrastructure programs across 30+ U.S. sites.

- Develop and maintain program-level roadmaps, RACI, governance structures, and milestone tracking.

- Partner with Portfolio Director and Technical Director to align program execution .

Project Management Oversight

- Oversee planning, execution, and closure of:

- WCS OS/DB/Application Upgrades

- Manufacturing P2V Migrations

- GES Compute Refresh

- TLM Compute Refresh (Azure + Datacenter Servers)

- FPS Print/File Cloud Migrations

- Lead risk mitigation, budget adherence, vendor management, and stakeholder coordination.

Stakeholder Engagement & Communication

- Interface with customer for roadmap alignment, escalations, and sign-offs.

- Coordinate across cross-functional teams including Field IT, WaveTech, Rubrik, NetApp, DNS, and

App Owners.

- Drive cadence calls, reporting, and change management communications.

Execution Excellence

- Ensure deliverables meet quality and timeliness expectations per milestone contracts.

- Guide Cutover, Hypercare, Site Coordination, and Post-Migration Operations across waves.

- Drive lessons learned, documentation closure, and continuous improvement.

Required Skills & Qualifications:

- 10-15+ years of experience managing large-scale IT infrastructure programs, preferably in Manufacturing,

FMCG, or Supply Chain environments.

- Strong experience in data center transformation, compute/server refresh, and virtualization.

- Proven success managing cross-functional programs across offshore, nearshore, and onsite teams.

- Expertise with project management methodologies (Agile, Waterfall) and tools (MS Project, JIRA,

ServiceNow).

- Ability to manage milestone-based financial tracking and performance-based credits.

- Excellent written and verbal communication skills; confident in executive stakeholder discussions.

- PMP or PgMP certification preferred.

Key Traits:

- Results-driven and strategic thinker

- Calm under pressure; proactive problem solver

- Strong vendor management and conflict resolution skills

- Comfortable leading in a matrixed and multicultural delivery environment

Travel Requirements:

- Occasional travel to high-priority sites (e.g., those with complex configurations, paging devices, or gate

boxes)

- Travel aligned with critical cutovers and site reviews

Skills Matrix:

- Program Management: End-to-end delivery of multi-million-dollar infrastructure programs.

- Stakeholder Communication: Executive-level reporting, cross-functional coordination.

- Infrastructure Modernization: Server refresh, cloud migration, virtualization (ESXi, Azure).

- Risk Management: Identification, assessment, and mitigation planning.

- Change Management: Managing cutovers, hypercare, post-migration support.

- Financial Tracking: Milestone-based billing, credit-at-risk tracking, vendor negotiations.

- Tools Expertise:

- Project Planning: MS Project, Smartsheet, Gantt tools

- Agile/Waterfall: Jira, Confluence, ServiceNow

- Collaboration: Teams, SharePoint, OneDrive

- Regulatory Compliance: Adherence to corporate IT, procurement, and security policies.

- Team Leadership: Coordinating offshore, nearshore, and onsite resources.

- Vendor Management: Overseeing third-party field techs, OEMs (Rubrik, NetApp, HPE)