Description

  • Drive the strategic development and enhancement of policy products in alignment with product vision,
  • Create detailed scope and detailed product change use cases to speed up the product change delivery
  • Function as the bridge between business stakeholders and the development team, ensuring that the product meets the needs of both internal and external customers.
  • Define policy product vision, setting priorities, and maximizing policy products value to our customers and internal users
  • Document Product Change Requirements which typically identifies high level scope and changes use cases
  • Document Stakeholder Analysis at the Product and Product Change levels
  • Develop and maintain a technical strategy and roadmap for each assigned product
  • Identify opportunities for technology enhancements and innovations to improve operational efficiency and customer satisfaction.
  • Lead business teams in the identification and definition of clear problem statements, value statements as well as clear change scope and impact analysis for each product change
  • Attend product change requirement elicitation sessions and identify, troubleshoot and resolve any issues and/or roadblocks
  • Support User Acceptance Testing via weekly status meetings to document progress of test script creation and execution as well as troubleshoot any issues and/or roadblocks and report weekly results
  • Work in coordination with Change Management for all product changes scheduled to release.
  • Report on status for each assigned product which includes but is not limited to successes, issues and future changes
  • Create a product change readiness assessment for project start which identifies resource bandwidth constraints
  • Create and/or maintain Product Status Reports such that real-time data may be retrieved upon demand
  • Conduct monthly release management checkpoints with product business teams to ensure business activities (UAT, Defects, Change-Management, etc.) are planned and executed.
  • Establish and maintain effective working relationships with EPMO (Business Analysts, Project Manager, CX), Digital Experience, Vendors as well as IT Development and Quality Assurance staff.
  • Mentor and train junior staff as Product Specialists

Key Skills
Education

Any Gradute

Back To Jobs