Senior OpenText Developer and Support Analyst

Job Description

Position and/or Project Description:

The OpenText Developer and Support Analyst is responsible for break / fix support for the OpenText Content Management/Content Server and Process Automation/AppWorks platforms, system administration for OpenText, development and enhancement work for OpenText, upgrading / patching for OpenText, quality assurance and technical documentation.

Mandatory Education/Certifications:

• A degree in computer science, software engineering or related discipline or an equivalent mix of education and experience
• Formal OpenText training
• OpenText Content Server Administrator Certification

Desired Education/Certifications:

1. OpenText Content Server Developer Certification
2. • OpenText AppWorks Platform Administration Certification
3. • OpenText Archive Center Administrator Certification
4. • OpenText Extended ECM for SAP Solutions Business Administrator Certification
5. • OpenText Extended ECM for Microsoft Office 365 Certification
6. • Microsoft Certified: Information Protection and Compliance Administrator Associate (Microsoft Certified: Information Security Administrator Associate (beta))
7. • Microsoft Applied Skills: Implement information protection and data loss prevention by using Microsoft Purview
8. • Microsoft Applied Skills: Defend against cyberthreats with Microsoft Defender XDR

Mandatory Experience:

• Possess a minimum of 5 year's experience:
• In a system administration IT role
• Developing for the OpenText Content Management/Content Server platform (using Content Server Web Services, REST APIs, OScript) including experience working with workspaces, web reports, web forms, workflows, active view, and templates.
• Using entities in designing low-code solutions for Process Automation/AppWorks Platform. Business process modeling and developing BPM solutions. creating and editing entities and business process models with artifacts such as lifecycles, connectors, and workflows for a variety of purposes and situations.
• Experience in all phases of System Development Lifecycle (requirements, designs, build, test deploy)
• Java or .NET development experience with good knowledge of Object-oriented programming concepts
• Experience creating and maintaining Windows/Azure PowerShell scripts
• Developing with HTML(5), CSS(3), JavaScript(jQuery), XLM and SQL
• Configuring and managing web/application servers (IIS, Apache Tomcat/TomEE, etc.)
• Experience with Microsoft Azure (Windows and RHEL VMs, Storage Accounts, PostgreSQL Flexible Server, etc.)
• Knowledge of software development standards and best practice approaches
• Exposure to Agile development methodology
• Experience writing technical documentation.
• Operational knowledge of SAN/NAS storage systems
• Ability to perform multiple duties concurrently with attention to detail and quality.
• Ability to prioritize and manage work.
• Ability to pro-actively monitor and communicate for timely escalation of issues.
• Ability to learn and apply new technologies quickly.
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Ability to work with a team as well as independently to complete deliverables within established time-line

Desired Experience:

• Experience supporting and administrating other OpenText products (Archive Center, OTDS, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.)
• Experience supporting and administrating Knowledgemill for OpenText Email Management
• Experience supporting and administrating GCI PowerTools for Documents
• Experience supporting and administrating Invoice Capture Center, Imaging Enterprise Scan and Vendor Invoice Management
• Data modeling and analysis
• Testing best practice knowledge