Senior Network Monitoring Specialist

• Serve as the point person to support the Network Monitoring needs of various CDOs.
• Take action to address issues related to CDO Network requirements.
• Assist in setting up and monitoring alerts, including the use of CDO Dashboards.
• Configure network hardware appliances at targeted remote sites as necessary.
• Act as a liaison between local CDO teams and the Monitoring function.
• Become an expert in using various network monitoring tools such as NetScout Pulse, NNMi, Splunk, and others.
• If required by the business, travel to local sites to support business functions and resolve network performance-related issues.
• Possess the ability to participate in a 24/7 on-call rotation for 365 days per year as defined for Technology Operation’s needs.

Skills:

Must have:

• 7+ years’ experience in using Network Monitoring tools such as Network Node Manager, Splunk, Deep packet inspection capabilities (using NgOne and NetScout Pulse)
• 3+ years’ experience in providing white glove service based on End user experience telemetry insights
• 5+ years technology experience in Technology Operations (Network, Databases, Applications etc.)
• 3+ years’ experience in Linux (RHEL)
• 3+ years’ experience in various Database systems
• Cassandra, MongoDB, MySQL or Postgres
• 5+ years’ experience in using Event Management (e.g. Interlink) and Incident Management (Service Now)