Adhering to SLAs. Handling tickets / requests. Troubleshooting technical issues. Perform root cause analysis. Defining processes and ensuring that the processes are adhered to. Ensure maximum uptime according to the SLA. Understanding of Multi-geo support environment. Improves and maintains customer and its employee(s) satisfaction. Oversees and is responsible for successful completion of installation configuration and migration. Responsible for building / maintaining a test environment. Suggests new technologies and design changes. Monitoring and maintaining SLA requirements by the team members. Mentoring / Training Team Members Testing / Auditing/processes as required from time to time. Identify Skill gaps and plan for training / knowledge updating.
Technology Knowledge
Router - Cisco, Juniper Switch – Cisco and Juniper WLAN Access Points – Cisco and Juniper Mist WLAN Appliance – Cisco and Juniper Load Balancer - F5 SDN – Versa SD-WAN IPAM – Infoblox /others WAN Optimizer - Riverbed / others Packet Shaper - Bluecoat Terminal Server - Ion systems /others Firewalls – Checkpoint
Qualifications
Min 10+ years of Network administration experience in large enterprise environment.
Should have Cisco and other industry standard networking certifications.
Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery
Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services.
Excellent communication skills (Verbal and Written)
Experience in representation in Change Advisory Board (CAB) meetings
In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX)
Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
