Senior Network Engineer

The ideal candidate will have deep experience of networking technologies, such as DNS, DHCP, Time services, routing; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.

Key responsibilities include:

• This is a hands-on technical role:

• Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis

• Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.

- Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.

- Perform monitoring and maintenance of overall environment working with experienced team members.

- Perform change controls. Update process documentation and team portals

- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.

- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.

- Automate operational tasks to make processes simpler and more robust.

- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

• Refresh heat-maps and operations plans for campus DDI solution

• Monitor and analyze statistical data to develop improvement plans

• Provide an effective network DDI capacity plan

• Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth 

Additional Responsibilities Include:

• Oversees the management of service level agreements (SLAs) with vendors and service providers

• Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions

• Serves as the senior-level escalation point for DDI network operations to resolve critical incidents 

• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.

• Provides leadership, management, direction, and technical oversight for the network operations department

Required Qualifications and Experience:

• Bachelor’s degree, or related qualification

• Certifications is a must (CCNP, Infoblox Certified, DDI OEM Certifications)                                                                          

• Minimum 12+ years of working in DDI Network with expert level experience

• Experience of working in a multi-cultural, virtual team, across multiple geographical regions 

• Experience with technologies such as: Infoblox, BT Sapphire, BlueCat DDI management

• Extensive support of Routing Protocols/Technologies

• Hands on Experience with DDI / IP Address migration to Infoblox

• Deliver high level and low level design of DNS, DHCP, and Time Services

• Drive delivery of DDI solutions, including project and implementation support

• Knowledge of Linux and UNIX system

• Scripting knowledge (i.e. Shell, Perl)

• Thorough understanding of DHCP, DNS, IP Addressing and Time Services

• High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS

• Experience in installing, configuring, and troubleshooting Infoblox, BT Sapphire suite of products in a large distributed environment

• Thorough understanding of Infoblox operations

• Creating & modifying DNS zone files manually (forward and reverse zones)

• DNS Anycast

• Time Services knowledge of: NTP & PTP

• Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.

• Integration of DNS and DHCP in Active Directory environment

• Strong understanding of application communication methodologies.

• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.

• High level of confidence and competence communicating on bridges.

•  Experience with monitoring tools and strategies.

• Perform or participate in complex maintenance or deployment activities.

• Create or modify documentation in response to new events and learnings.

• Routinely provide constructive feedback for improvement opportunities

• Ability to coordinate and direct activities across multiple teams 

• Excellent customer focus and engagement skills 

• Ability to develop solutions within a complex operational environment 

• Excellent verbal and written communications skills

• Advanced knowledge of technical/business environment and problem determination strategies

• Develops and maintains standard operating procedure manual and processes used by the team