Senior Manager, Payment Systems and Processing

What you’ll do & how you’ll make your mark.

Leadership & Strategy

Develop and execute strategies for optimizing payment processing systems and workflows. 
Lead a team of payment processing specialists, providing coaching, guidance, and performance management. 
Stay informed on industry trends, technologies, and regulatory changes to drive continuous improvement.

Payment System Management

Oversee the implementation, operation, and maintenance of payment processing systems. 
Collaborate with IT, finance, and product teams to integrate payment solutions with organizational platforms. 
Identify and resolve issues in payment workflows to minimize downtime and transaction errors. 
Ensure Chargeback disputes rates are within guidelines

Compliance & Risk Management

Ensure all payment processing activities comply with relevant regulations, such as PCI DSS, AML, and other industry standards. 
Develop and enforce risk mitigation strategies, fraud detection measures, and security protocols.

Vendor & Partner Relations

Manage relationships with payment processors, banks, and other financial partners. 
Negotiate contracts and service agreements to achieve cost efficiency and superior service levels.

Performance Monitoring & Reporting

Establish KPIs and metrics to evaluate system performance and team effectiveness. 
Prepare and present detailed reports on payment processing trends, issues, and opportunities.

Customer Experience

Work closely with customer support teams to address payment-related inquiries or issues. 
Ensure that payment systems support a seamless and user-friendly customer experience.

Who you are & what you’ll need to succeed.

Education:

Bachelor’s degree in Finance, Business, Information Systems, or a related field (Master’s preferred).

Experience

Minimum of 5–7 years in payment systems, transaction processing, or a related role. 
Proven experience in a managerial or leadership position.

Skills

Strong understanding of payment processing technologies and platforms. 
Knowledge of regulatory requirements (PCI DSS, AML, etc.). 
Exceptional problem-solving, analytical, and decision-making abilities. 
Excellent communication and interpersonal skills.

Preferred Qualifications

Experience with payment gateways, merchant accounts, or fintech solutions. 
Familiarity with emerging payment methods like cryptocurrencies, mobile wallets, or instant payments.

Work Environment

Fully remote position.