Senior IT Systems Administrator

What you’ll do & how you’ll make your mark.

Provides focused attention on commercial cloud business applications and back-office systems projects to enable reliability and manageability of all corporate server environments.

Ticket management - ensure all ticket requests are maintained within our global ServiceNow instance, adhering to ITIL methodology, Identifies opportunities for systems and process improvements.

Meets weekly/monthly with local business teams, identifying any IT areas of improvement or recurring issues.

Collaborate with local business departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization.  

Mentors and assists local IT team members with knowledge gaps and escalations.

Ability to isolate, identify patterns, and troubleshoot application and systems issues and drive initiatives to ensure future avoidance.

Researches and recommends new technologies to support varying business needs. Can effectively communicate topics of a technical nature to a diverse audience.

Who you are & what you’ll need to succeed.

Minimum 5 years of experience in an IT System Administrator role

Certified in at least one core technology (i.e. Microsoft, VMware).

Bachelor's degree in computer science or related engineering field of study.

Windows and Azure server administration

Active Directory, Azure AD, AD Sync, as well as Group Policy management

Administration of DNS, DHCP servers

Networking knowledge & understanding of routing, vlans and IP addressing

Office 365, Exchange Online, Teams management

Azure Security Center, Application Security, O365 policies

Identity Management, Single Sign on (SAML), certificate management

Virtualization, Vmware, HyperV, Azure

Scripting in Powershell,  MsGraph

Knowledge and working experience of ITIL methodology.

Experience supporting a Cloud contact center such as Genesys Cloud using both voice and digital channels for Customer Support and Sales agents

Cloud CRM such as Pega or Salesforce for Customer Support and Sales agents

Azure Domain Services

Amazon Web Services (AWS) - Cloud Computing Services

Linux server administration CentOS 6,7, Ubuntu  - basic level

Self-manage priorities in ITIL and Incident based

Microsoft Intune – Enterprise Management Suite

Server EndPoint Protection, Defender ATP, Tanium.

Logging using both native and external i.e. LogRhythm, nxlog, Grafana

RDS/VDI management and administration, as well as VDI for Call Center Agents, is preferred.

Auditing and controls, SOX, PCI, ISO

Scripting in Perl, or Python