Senior IT Business Analyst

Your primary responsibilities include:

• Communicate with business users to understand, synthesize, and analyze business problems and their solutions using a rich variety of methods (e.g., interviews, document analysis, requirements workshops, surveys, data analysis, etc.)
• Design solutions to address complex business problems while balancing business needs, usability, system consistency, simplicity, and maintainability.
• Facilitate & obtain consensus on the solution design between business & technical teams.
• Document user stories and detailed functional system requirements with supporting documentation (e.g., mock-ups, prototypes, workflow diagrams, detailed requirements, etc.)
• Represent our business partners while working closely with the development team to clarify business needs and solutions throughout the implementation process.
• Provide demos, facilitate user acceptance testing, and obtain business partner approval of newly developed functionality.
• Be a champion for the applications you own and look for opportunities to continually improve the systems.
• Instrumental in coming up with innovative solutions following latest tech trends (in higher education) to grow and stabilize the technology platforms along with improving the processes.
• Oversee testing, debugging, change control, and documentation for major projects and applications.
• Lead projects on all phases of application development and help troubleshoot and resolve complex problems.
• Work with a variety of users to gain information, and develop intra-system tradeoffs between different users, as necessary; interact with a diverse client base and outside vendor contacts.
• Independently lead and direct projects, teams, and customers asks requiring high levels of functional integration and involving multiple disciplines to be managed.
• Always look out for opportunities based on data to provide plan options for successful project delivery.
• Resolve issues quickly and take actions that meet university goals, with partnership. Align with the University on broad technology directions.
• Adept with using collaboration, tracking, and internal systems like JIRA, Confluence and ServiceNow to name a few.
• Build positive working relationships with departmental staff with customer service centric mindset. Provide one-on-one consultations to provide guidance during key phases of the project and application life cycle.
• Be data driven and analytical in creating and proposing solutions.
• Open to try new approaches, tools and incorporate AI into standard functions to enhance efficiency of the role.

To be successful in this position, you will bring: 

• Bachelor's degree and ten years of relevant experience or combination of education nand relevant expdrience. 
• Passion for working with end users to understand their needs and improve their end-user experience.
• Experience working on both project and support/operational activities (simultaneously at times) to make tangible progress and no impact to customers. 
• Comfortable working at both strategy and detailed implementation; ability to see the big picture, how individual components fit into it, and the implications of decisions; strong organizational skills, instinctive attention to detail; ability to execute quickly and efficiently.
• A self-starter with a strong sense of initiative and follow-through; a high degree of creativity and pragmatism; the ability to juggle multiple projects; and the ability to take a project through from conceptualization to execution.
• Familiarity with various technologies like AI (ChatGPT), Cloud technologies like Oracle, Salesforce, websites, portals, CMS, data management and reporting skills and platforms like SQL/PLSQL, Informatica, SnapLogic (API/Sync mgmt.,), and Tableau.
• Familiarity with data analytics tools that can be used to present a data driven view.
• Familiarity with prototyping software to create rapid prototypes for user consideration.
• Exceptional customer experience and relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.
• Demonstrated experience working with partners, developing and managing budgets, and service contracts.
• Self-starter with excellent verbal, communication, and presentation skills.

In addition, preferred requirements include: 

• Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations.
• Experience working with distributed technical and functional teams working in an agile/scrum environment.
• Demonstrated ability in building applications that boost user engagement and efficiency.