Senior Developer

Top 3 skills required:
1. UI/UX
2. ITSM

Job Description/ Responsibilities:
• Data Analysis & UX standard development:
o Analyze qualitative and quantitative data from research to identify patterns, trends, and key insights.
o Generate reports and presentations to communicate findings to stakeholders.
o Recommend and document UX standards and guidelines specific to service catalogs, service portals, virtual agent, knowledge management, notifications, survey module, approvals and etc.

• UX Design Collaboration:
o Work closely with UX designers to translate user insights into design solutions for ServiceNow applications and modules.
o Provide feedback on wireframes, prototypes, and design concepts to ensure alignment with user needs.

• UX Improvement Recommendations:
o Identify areas for improvement in the ServiceNow user interface and user flow.
o Propose actionable recommendations to enhance usability, accessibility, and overall user experience.


Additional Information:
• Strong understanding of user research methodologies, including qualitative and quantitative data analysis using ServiceNow OOB dashboards and analytics
• Working knowledge of industry leading UX practices and standards for self-service channels/tools
• Knowledge of ServiceNow platform capabilities and functionalities (Primarily ITSM – Knowledge Management, Service Catalogs, Virtual Agent, Mobile)
• Excellent communication and presentation skills to effectively convey user insights to technical and non-technical audiences
• Ability to work independently and collaboratively within a cross-functional team

Years of Experience: 9.00 Years of Experience