Senior Data AppOps Engineer

The client is looking for a talented Sr App Ops Engineer to provide Tier-2 technical product support. You will be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

 What you will do:

• Triage and resolve client requests and incidents
• Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace, etc
• Analyze code and participate in root cause analysis.
• Participate in on-call rotation
• Work closely with product development teams to review operational readiness of production changes
• Work in a team environment as well as independently resolve issues with minimal supervision
• Awareness of the Production Environment criticality, SLA, and business impact
• Support applications and code fix along with daily cycles support during business and non-operating hours.
• Strong experience with root cause analysis, troubleshooting and providing a solution for production failures
• Strong working knowledge of SQL and tuning skills.
• Communicate (orally and in writing) with co-workers and outside Data Warehouse areas.
• Should have good communication skills.
• Capability to work in a distributed team environment with minimal supervision.

 What you will need to have:

• Must have very good Application Support experience in Business Objects.
• Strong working knowledge of SQL and tuning skills
• Good knowledge in Unix commands
• Should have good communication and problem-solving skills.
• Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
• 5 years of Tier-2 technical support and/or development experience in Informatica/IDMC and/or Cognos.

 What Would Be Great to Have:

• Knowledge in Unix shell script
• Knowledge with setting up of replication services like Qlik Attunity
• DR setup
• Performance Testing
• Experience supporting a Production environment
• Experience with Service Now for Incident, Case, Problem and Change Management
• Familiarity with monitoring tools like Splunk, Dynatrace
• Experience with cloud technologies like AWS, Azure, PCF, snowflake