Senior Customer Solutions Engineer

• Workflow design with dependencies, retries, conditions, and branching logic.
• Scheduling expertise including time-based and event-driven schedules.
• Orchestration strategy across Windows, Linux, mainframe, and cloud platforms.

Platform Knowledge (Rocket Enterprise Orchestrator)

• Installing and configuring EO components including control servers and agents.
• Creating and managing jobs, parameters, and execution logic.
• Implementing security via RBAC, LDAP, Active Directory, and SSL/TLS.
• Familiar with Rocket Zeke and Rocket Zena solutions

Scripting & Integration

• Writing automation scripts in Shell, PowerShell, Python, or REXX.
• Using REST APIs for job triggering and workflow control.
• Integrating with DevOps and ITSM tools like Jenkins, GitLab, and ServiceNow.

Cross-Platform & Cloud Integration

• Orchestrating workloads across hybrid environments (on-prem, cloud, mainframe).
• Database and file integration for data-driven automation.
• Connecting REO with Rocket Zeke and z/OS workloads.

Monitoring, Optimization & Compliance

• Setting up job monitoring dashboards and alerts.
• Tuning performance to optimize workload efficiency.
• Ensuring logging, reporting, and audit trails for governance.

Process and Communication Skills

• Project Implementation experience.
• Strong Team collaboration.
• Translating business requirements into technical workflows.
• Collaborating with cross-functional teams across IT and DevOps.
• Documenting configurations and training team members on REO usage.

Required Qualifications

• 5+ years of experience with enterprise workload automation platforms, including Rocket Enterprise Orchestrator or similar competitive tools.
• Strong scripting skills in Shell, PowerShell, Python, or equivalent.
• Hands-on experience with REST APIs and job orchestration across hybrid environments.
• Proficiency with security practices including LDAP, Active Directory, RBAC, and SSL/TLS configuration.
• Ability to integrate with DevOps pipelines (e.g., Jenkins, GitHub), ITSM tools (e.g., ServiceNow), and cloud platforms.
• Knowledge of mainframe batch processes and legacy system integration (a plus).
• Strong communication, documentation, and troubleshooting skills.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)