Senior Business Development Manager

Job Description:
 

The Business Development Manager for the AI Contact Centre is responsible for driving
 

growth and revenue generation through the promotion and adoption of AI-powered
 

solutions within the contact center industry. This role involves identifying prospective
 

clients, understanding their needs, and proposing tailored AI contact center solutions to
 

meet those needs. The Business Development Manager will work closely with the sales,
 

marketing, and product development teams to execute strategic initiatives and achieve
 

business objectives.
 

Key Responsibilities:
 

Market Analysis: Conduct thorough market research to identify trends, opportunities,
 

and challenges within the contact center industry. Stay abreast of advancements in AI
 

technology and competitive landscape.
 

Client Acquisition: Identify and engage with potential clients, including contact center
 

operators, BPO firms, and enterprises across various industries. Build and maintain a
 

robust pipeline of leads through networking, cold calling, and attending industry events.
 

Solution Selling: Understand client requirements and pain points related to contact
 

center operations. Present AI-powered solutions that address these needs effectively,
 

emphasizing benefits such as cost savings, efficiency improvements, and enhanced
 

customer experiences.
 

Relationship Management: Cultivate strong relationships with clients, demonstrating
 

expertise in AI technologies and understanding of their business objectives. Act as a
 

trusted advisor, providing guidance on optimizing contact center performance through AI
 

solutions.
 

Collaborative Approach: Collaborate with cross-functional teams including sales,
 

marketing, and product development to develop compelling value propositions,
 

marketing materials, and sales strategies. Provide feedback from clients to inform
 

product enhancements and roadmap.
 

Contract Negotiation & Revenue Generation: Secure profitable deals that meet or
 

exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial
 

agreements while expanding the company's client base.
 

Sales Reporting and Forecasting: Maintain accurate records of sales activities, client
 

interactions, and revenue forecasts using CRM software. Generate regular reports to
 

track progress against targets and identify areas for improvement.
 

Industry Thought Leadership: Establish yourself as a thought leader in the AI contact
 

center space through participation in industry conferences, webinars, and publications.
 

Share insights and best practices to enhance the company's reputation and visibility.
 

Requirements

Competencies & Expectations:
 

1.Strategic Acumen: Demonstrate a grasp of market dynamics, competitor
 

landscape, and the ability to translate trends into actionable sales strategies.
 

2.Technical Aptitude: Possess strong foundational knowledge of AI concepts
 

(NLP, ML, RPA) and how they specifically enhance contact center operations.
 

3.Consultative Selling: Master the art of needs analysis and solution matching to
 

drive value-based client conversations rather than product-focused pitches.
 

4.Data-Driven Approach: Excel in utilizing CRM data, sales reports, and
 

forecasting to make informed decisions and optimize sales processes.
 

5.Relationship Builder: Build genuine rapport with stakeholders at all levels,
 

establishing trust through exceptional communication and follow-through.
 

Measurable Metrics:
 

1.Lead Generation: Number of qualified leads generated per quarter/year.
 

2.Qualified Meetings: Number of Qualified meetings set in a month.
 

3.Conversion Rate: Percentage of leads converted into paying clients.
 

4.Revenue Growth: Increase in sales revenue across a defined timeframe.
 

5.Client Retention: Percentage of clients retained year over year.
 

6.Thought Leadership Impact: Track speaking engagements, publications, social
 

media reach.
 

Qualifications:
 

Bachelor’s degree in business, Marketing, or related field. MBA preferred.
 

3+ years of proven sales success, ideally in technology or contact center
 

domains.
 

Excellent presentation skills and the ability to tailor communication to both
 

technical and non-technical audiences.
 

Proficiency in CRM software and Microsoft Office Suite.
 

Willingness to travel as needed to meet with clients and attend industry events.
 

Skills: Exceptional interpersonal and communication abilities. Strategic thinking
 

with a focus on results.
 

Characteristics: Adaptive, with a capacity to thrive in dynamic environments.
 

Commitment to continuous learning and improvement in the AI and contact
 

center domains.