Senior BRM Support

Duties:

Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required

Responsible for ensuring application systems are in compliance to security, audit policies, and procedures

Be involved during the architecture phase of projects and provide technical input as required

Provide support for Oracle BRM systems for various projects around the globe

Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance

Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment

Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards

Assist QA and Production Support in troubleshooting technical issues and develop code fixes.

Prepare reports, manuals, and other documentation on the status, operation and maintenance of software

Follow the SLA for issues with respect to the severity

Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle.

Measure and improve delivery productivity for all P1 and P2 support engineers.

Participate in architecture, design, and code reviews with the software development teams.

Collaborate with other support engineers to plan and organize the development of our systems.

Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently.

Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack.

Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements.

Other duties as assigned

Qualifications:

A Bachelor's degree in Computer Science or related discipline with a significant software development component.

5-7 years of Production Support/ Software development experience using C/C++ and/or Java.

6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must.

Experience with BRM PCM C/Java development and customizations.

Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required.

Experience in automating the jobs is a big plus

Knowledge of data model and experience working with data warehouse feeds is required

Experience with Oracle RDBMS database software and Oracle Weblogic.

Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting.

Solid communication, organizational, and project management skills are required.

Experience with data migration, import, and legacy conversion is valuable.

Proven debugging and problem solving skills.