Senior AWS Connect Developer

Job Title: Senior AWS Connect Developer
Location: Baltimore, MD
Duration: Long Term Contract
Client: CGI Federal/SSA

Key Required Skills 
AWS Cloud Architect and Administration, AWS Connect Architect and Developer Experience, Working knowledge of WebRTC & amp; SIP

Position Description 
·        Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
·        Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
·        Support and enhance existing processes based on new requirements or upgrades
·        Facilitate requirements gathering, review and document requirements
·        Design and develop solutions within the ServiceNow environment

Detailed Skills Requirements 
Foundation for Success (Basic Qualifications):
This experience is the foundation a candidate needs to be successful in this position:
·        Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
·        7 years of experience working with large enterprise framework
·        7 years of hands-on experience working with AWS Cloud platform
·        3 years of hands-on experience working with Amazon Connect 
·        3 years of experience using Node.js, Python or Java for development
·        3 years of experience in designing call routing & messaging
·        Excellent interpersonal and communication skills

Factors to Help You Shine (Required Skills):
These skills will help you succeed in this position:
·        Solid AWS Cloud and AWS Connect Developer experience
·        Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
·        Experience with process flow documentation creation.
·        Strong verbal and written communication skills.

How to Stand Out from the Crowd (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
·        Adept at working independently, but also in a team environment
·        Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
·        Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
·        Prior Federal government experience
·        Self-starter, highly motivated individual who adapts to a dynamic work environment
·        Strong attention to detail with an ability to operate effectively across multiple priorities
·        Experience building custom Contact Control Panel
·        Must be able to obtain a Public Trust