Senior Applications Engineer

• provide expertise on all technical questions related to development of ServiceNow develop the technical solution, implement them, and perform integration tests, where required understand the need to standardize the process/development and incorporate such requirements into the design understand the large-scale thinking and approach needed for project success and continuous improvements be organized and analytical, adept at working in a team environment, able to implement on-time, and able to handle multiple priorities in an agile environment create and update the technical documentation
• As this role will be the focus point of SeriviceNow CMDB expertise in the team the knowledge, project experience and expertise in this area must be solid.

Performance Expectations:

• Meet SLAs / KPI Targets for Incidents and Service Requests (Ticket Resolution SLA) - Timeliness and Quality - 90%
• Proactively Drive and Organize BizDevOps by managing end to end delivery of the product - Customer Management - 95%
• Ensure Quality of the Deliverables on Break fixes and Enhancements. Technical Design is Properly documented - Timeliness and Quality - 95%
• Meet Target Measures for all User Stories, Deliver on Time and with Quality - Timeliness and Quality - 95%
• Compliance to all the processes being implemented, by Henkel and by the Team - Quality - 95%

Qualifications:

• ServiceNow CMDB - Development - Certified
• Senior ServiceNow Developer incl. interfaces - Development - Experienced
• ServiceNow System Administration - Administration - Experienced
• ITIL V3/V4 Foundation - IT Processes - Experienced
• SCRUM - Framework - Trained / Certified
• Programming experience - Extensive Knowledge of JavaScript - Experienced
• Programming experience - Familiar with UI, SQL, HTML and CSS - Experienced
• Programming experience - Knowledge of XML and structuring programming concepts - Experienced
• Experience: 7+