Description

  • Review and assess current application support responsibilities distributed across various business units.
  • Identify and recommend consolidation opportunities to eliminate redundancies and optimize support coverage.
  • Lead the technical integration of application services into the centralized IT structure.
  • Collaborate with stakeholders to understand application dependencies, support needs, and service-level requirements.
  • Support the transition planning, role realignment, and onboarding of staff affected by application support changes.
  • Contribute to the development of standardized processes and procedures for application support and maintenance.
  • Partner with Organizational Change Management (OCM) and communications teams to ensure smooth stakeholder engagement and adoption of new support models.
  • Provide technical leadership in defining scalable and sustainable application support practices.
  • Help inventory and assess current and planned IT systems and projects for centralization.

 

Requirements:

  • Minimum of 8 years of experience in enterprise application support or technical leadership roles.
  • Proven experience leading application integration or centralization efforts across complex organizational structures.
  • Deep understanding of application lifecycle management, infrastructure support, and IT service delivery.
  • Experience working in or with public-sector organizations, with an understanding of government IT structures and governance models.
  • Strong analytical and problem-solving skills; able to assess current-state operations and recommend effective transition strategies.
  • Effective communicator with experience collaborating across diverse stakeholder groups.
  • Familiarity with classification analysis, organizational redesign, and role alignment strategies is a strong plus.
  • Experience supporting large-scale IT transformation or OCM initiatives is highly desirable

Key Skills
Education

Any Gradute