Senior Application Administrator

The scope of the proposed services will include the following:-
• Part time support with an estimated average of fifteen (15) hours per week.
• Respond to State communication, initiated by the State during the State’s core hours as stated in the Period of Performance section, within 1 hour of communication being sent for communication clearly marked as “critical” or “emergency” and within 2 hours of communication being sent for all other communication.
• Assist with emergencies and critical deadlines on State holidays, weekends, and hours outside of the State’s core business hours.
• Provides maintenance, support, troubleshooting, and updating/upgrading of Jira
• Oversee the administration, configuration and support of Jira, external application integrations (ex: GitHub and Bamboo), and Atlassian Marketplace 3rd party applications
• Identify, respond, research and resolve program, data, or system software problems in consultation with other employees and/or users.
• Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for requested work.
• Assist State personnel and/or other outside resources with upgrades of the Jira environment as necessary.

 

Expertise and/or relevant experience in the following areas are mandatory:-
• Experience performing upgrade of multi-node data center instance (9.x version minimum)
• Experience updating Jira application configuration files (e.g., setenv.sh, server.xml, web.xml, application-properties, dB configuration, etc.)
• Experience creating and updating Bash scripts
• Experience maintaining CRON table entries
• Experience creating and updating Groovy scripts
• Experience using RHEL command line
• Experience monitoring and troubleshooting issues with clustered nodes, submitting and working with Atlassian support as necessary
• Experience with TSQL and creation/alteration of SQL Server database objects (e.g., stored procedures, views, tables, etc.)
• Experience performing Jira project configuration including customized workflow post-functions, custom listeners, custom events, and complex work item security schemes
• Experience constructing JQL including advanced functions

Expertise and/or relevant experience in the following areas are desirable but not mandatory:-
• Certification as Jira Administrator
• Set up and use of Jira API's
• Configuration of external application integrations (ex: GitHub and Bamboo) and Atlassian Marketplace 3rd party applications
• AD/LDAP connection and configuration
• HTML/JavaScript
• Structure
• Zephyr Squad and/or Zephyr Scale
• Basic understanding of load balancing and networking