Senior Adobe Experience Platform & Adobe Journey Optimizer Specialists

• Design and manage Real-Time Customer Profiles (RTCP) and identity stitching.
• Develop and maintain XDM schemas and Experience Events.
• Integrate AEP with external data sources and APIs.
• Enable audience segmentation and activation across channels.
• Design and orchestrate omnichannel customer journeys using triggers, conditions, and actions.
• Implement real-time, event-driven, and scheduled journeys.
• Apply personalization and decisioning logic to enhance engagement.
• Develop and optimize campaign strategies (batch, triggered, lights-on).
• Configure and manage offer decisioning and delivery via JSON-based APIs.
• Integrate with CITSLE APIs to send offers to digital and OneView channels.
• Design and validate JSON payloads for offer delivery.
• Ensure secure, scalable, and reliable API communication.
• Monitor and troubleshoot API transactions and offer delivery workflows.
• Work closely with marketing, data, and engineering teams to align journey design with business goals.
• Provide subject matter expertise and hands-on support for AJO and AEP.
• Stay current with Adobe product updates and best practices.

Required Skills & Experience:

• 7+ years of experience with Adobe Experience Platform and Adobe Journey Optimizer.
• Strong understanding of customer journey orchestration and real-time data triggers.
• Experience with JSON-based API integrations, especially for offer delivery.
• Familiarity with CITSLE or similar enterprise integration platforms.
• Ability to translate business requirements into scalable technical solutions.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Adobe Certified Expert · Journey Optimizer or AEP.
• Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools.
• Experience with A/B testing and experimentation strategies.
• Background in digital marketing, CRM, or customer experience design.

Nice to Have:

• Experience with Adobe Campaign Classic 8.0, including:
• Designing and executing multi-channel marketing campaigns.
• Working with workflows, delivery templates, and audience segmentation.
• Scripting with JavaScript and SQL within Adobe Campaign.
• Integrating Adobe Campaign with AEP and AJO for unified customer journeys.
• Understanding of Message Center and transactional messaging setup.
• Familiarity with Adobe Campaign APIs and data schema customization.
• Knowledge of data privacy and compliance (e.g., GDPR, CASL) in campaign execution