SAS Admin Platform Support

Bangalore location
immediate joiner

SAS Admin Platform support
Role Responsibilities Offshore SAS Support Admin
· Co-ordinate with onshore lead for service management, issue/risk/escalation management, release planning, status reporting
· Participates in weekly Meetings with Horizon
· Ensure Quality, benchmarking, SLA adherence
· Prepare periodic Status Report and share with agreed stakeholders Onsite SAS Admin Support Lead
· Co-ordinate between Horizon & Vendor · Resolve support/operations issues/concerns
· Ensure quality of deliverables
· Update and keep current the “Horizon SAS Run Book” with processes
· Participate in Horizon DR Exercises · Co-ordinate with Infrastructure team to resolve operational issues
· Maintain & Enhance SAS Server Standards & Best Practices Document