Description

Roles & Responsibilities:

  • Hands-on experience in design, build, test and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions
  • Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out SAP Lead to Opportunity and Customer Service offerings powered by SAP C4C
  • Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
  • Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
  • Experience in C4C In-App and side by side extension using BTP Extension framework
  • Experience in Cloud integration with C4C and ECC/S4HANA
  • Lead to Cash business use case implementation experience
  • Develop strong relationships with clients and gain the trust as key advisors
  • Ability to do fit-gap analysis on business requirements related to sales and service areas
  • Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client
  • Ability to extend the architecture with customizations, extensions and partner ecosystem applications (e.g., MindTouch, SAP Contact Center)
  • Knowledge of S4HANA/ECC will be preferred

Basic Role Qualifications:

  • Minimum 1 full life cycle of C4C Sales and Service implementation
  • Minimum of 3-4 years’ experience with configuring SAP C4C Sales & Service process solutions
  • Prior experience as a team member of a CRM software related successful project implementation

Bonus Points:

  • Having SAP C4C Certification
  • Experience with configuring C4C web services and integration. Setting up code list mapping
  • Having SAP CX or SAP S/4HANA or SAP ECC experience

Education Requirements:

  • Degree in computer science, design, or related field

Key Skills
Education

Any Graduate

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