Main Responsibilities
In this Role, the Senior SAP Finance Service Delivery Analyst should:
Be expert in SAP Finance business processes + deep knowledge of how the solution works (E2E: Finance processes: Accounting, Tax & Controlling)
Expert knowledge of how to run SAP Finance processes, tables and system config
SAP integrations with other systems: interfaces set-up and troubleshooting
Interact with the user to collect business requirements, discover more complex issues, explain complex SAP Finance functional & technical rules, and present resolution
Identifies, initiates and solves problems using analysis, experience, and judgment
Take ownership to deep-dive and solve complex functional or technical topics
Can deep dive and solve problems, by addressing the root cause (CSIs delivery)
Performs Root Cause Analysis (RCA) in order to implement more efficient solutions
Can apply complex SAP customizations (bug fixes & non-routine changes), perform extensive testing (ITC & NRT) and maintain solution documentation
Can deliver enhancements (clarify business requirements, prepare DAB and FSD)
Share knowledge with the other SAP support team members maintaining documentation that is useful for the team's daily work and expertise
Couch and mentor the more junior members
Ensures the execution of Key Performance Indicators (KPI’s) on time
Business Skill
Very good knowledge and business process understanding in SAP Finance domain (SAP AP, AR, GL, AA, CO)
Deep working experience with SAP Accounting, Document Postings, Payments, Month Closing, Assets, TAX, Controlling, Finance Master Data, etc.
Experience with SAP BI data reporting is a plus
Experience working in international companies
IT skills
Strong experience in IT support and delivery in SAP Finance (AP, AR, GL, AA, CO modules), including incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, working on system enhancements with Developers
Experience in SAP system integration & interfaces with other systems (iDocs/XML messages)
S4 HANA & FIORI experience
Knowledge of the integration points with other SAP modules (ex. SAP MM & SD)
Experience working with the Service Desk ticketing system (Service Now & JIRA ideally)
Any Graduate