SAP Basis and IT Service Management Specialist

Job Description

MUST HAVE:
Technical Skills
1. Strong knowledge of IT Service Management, SAP Basis and SAP Applications
2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
4. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution
Soft Skills
1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
2. Excellent communication skills (written and verbal)
3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
4. Experience in working with cross-cultural and cross-functional teams or individuals
5. Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.

GOOD TO HAVE:
Technical Skills
1. Cloud architecture and IT technical infrastructure know-how
2. Knowledge of/certification in one of Azure, AWS or GCP fundamentals
3. Experience with Migration, Upgrade projects esp. on S/4H Cloud.
4. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus