Salesforces CRM Business Analyst

Experience:

● Minimum of 5-6 years of experience as a Business Analyst, with a strong focus on

Salesforce CRM.

● Proven experience in understanding Lead-to-Opportunity management processes,

Managed packages, Analytics & Reporting.

Key Responsibilities:

• Conduct discovery meetings with stakeholders to identify business needs and project

requirements.

• Gather, document, and analyze requirements, translating them into clear and detailed

Business Requirement Documents (BRDs).

• Develop and document user stories, ensuring alignment with business objectives.

• Create comprehensive test plans to ensure all project requirements are met.

• Facilitate cross-functional collaboration between stakeholders, developers, and project

teams.

• Maintain thorough project documentation, including requirements, design specs, and

testing outcomes.

• Lead User Acceptance Testing (UAT) processes to ensure alignment with business

needs and project success.

• Provide post-implementation support during the go-live phase to ensure a smooth

transition.

Skills:

● Strong understanding of Salesforce CRM, reporting & analytics, and data integration

processes.

● Proficiency in tools such as Snowflake, SQL, and JIRA for effective data analysis,

tracking, and project management.

● Excellent communication, presentation, and interpersonal skills, with the ability to

effectively communicate with both technical and non-technical stakeholders