Salesforce Technical Program Manager

•               Should be able to handle more than one engagement in the same account
•               Provide value added suggestions to customer for reduction in cost and Improved overall utilization
•               Formulate, organize and monitor inter-connected projects
•               Coordinate cross-project activities
•               Lead and evaluate project managers and other staff
•               Develop and control deadlines, budgets and activities to support the program
•               Apply change, risk and resource management
•               Assume responsibility for the program’s people and vendors
•               Assess program performance and aim to maximize ROI
•               Resolve projects’ higher scope issues
•               Prepare reports for program directors
•               Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
•               Develop new initiatives to support the strategic direction of the organization
•               Develop and implement long-term goals and objectives to achieve the successful outcome of the program
•               Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
•               Develop funding proposals for the program to ensure the continuous delivery of services
•               Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
•               Liaise with other managers to ensure the effective and efficient program delivery
•               Coordinate the delivery of services among different program activities to increase effectiveness and efficiency