Salesforce Technical Lead

Responsibilities:

• To lead, design and develop customization of Salesforce Sales Cloud/Service Cloud/Experience Cloud/Account Engagement/Vlocity solutions for Client.
• Collaborate with Client stakeholders to understand the requirements and provide scalable and futuristic solutions
• Design technical design as per the requirements for different clouds (Sales, Service, Experience, Account Engagement etc.,) and provide implementation plan
• Design and implement Salesforce flows to automate business processes.
• Should have good experience in integration to ensure the know the dependencies with other systems.
• Oversee the configuration and development of Salesforce features, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.
• Develop strategies for system upgrades, performance optimization, and user adoption.
• Hands-on experience in Apex, Visual Force, Lightning, Code review and Optimization on APEX and LWC (like create and enhance the LWC Page) is mandatory.
• Responsible to prepare Data Model, Provide Technical Tasks as per business requirements and translate the complex business requirements into Salesforce Solutions.
• Responsible to work/develop operational excellence across the cross-functional environment including development, data cleanliness, privacy, security, tracking and reporting of essential metrics for each client project.

Requirements:

• A proven Salesforce professional with multiple full lifecycle Salesforce Service Cloud implementations with 10+ years of experience working with Salesforce preferably large-scale Salesforce implementations.
• Should have good understanding on platform concepts like Apex, JavaScript, Visualforce & LWC.
• In-depth knowledge of Salesforce configurations, including custom objects, fields, workflows, validation rules, process builder record types to support business processes.
• Solid understanding of SDLC Methodologies and Agile development practices.
• Expertise in Salesforce configuration, including workflows, process automation, Case Management, and Knowledge Base
• Strong understanding of Salesforce integration patterns and technologies (APEX, Lightning, Visualforce, REST/SOAP APIs).
• Effective Communication skills to collaborate with cross functional teams, stakeholders to explain the technical concepts to non-technical stakeholders.
• Salesforce certifications such as Salesforce Service Cloud Consultant, Salesforce Certified Application Architect, or Salesforce Certified System Architect are highly desirable.

Certifications:

Salesforce Service Cloud Consultant - Good to have

Salesforce Sales Cloud Consultant – Good to have

Salesforce System Architect - Preferred