Salesforce System Analyst

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and configure Salesforce accordingly.
• Serve as a liaison between business users and technical teams to ensure successful system implementations and enhancements.
• Work with large datasets—perform data mapping, data migration, validation, and integration within Salesforce.
• Support end-to-end Salesforce implementations and feature rollouts.
• Manage Salesforce user roles, profiles, permissions, page layouts, and workflows.
• Identify areas for system improvement and provide recommendations aligned with business goals.
• Troubleshoot and resolve Salesforce issues and data discrepancies.
• Engage with cross-functional teams including developers, QA, and product managers.

Nice to Have:

• Exposure to or working knowledge of AgentForce, Salesforce AI/Einstein, or similar AI-based agent platforms.
• Understanding of AI integration in CRM platforms or digital engagement tools.
• Salesforce certifications (Administrator, Business Analyst, or Platform App Builder).

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• 13–17 years of experience as a Salesforce Analyst or System Analyst.
• Proficiency with Salesforce Lightning, Salesforce CRM, and Salesforce Admin tasks.
• Strong analytical, organizational, and communication skills.
• Experience in working with Agile/Scrum teams.

Preferred Tools/Technologies:

• Salesforce Lightning
• Salesforce Service/Experience/Marketing Cloud
• JIRA / Confluence
• Data tools like Excel, SQL, or data mapping tools
• AgentForce or other conversational AI platforms (Nice to have)