Salesforce Solution Architect

•    12+ years of IT experience with at least 3+ years on Salesforce.com with a strong Service Oriented Architecture and integration background 
•    Should have developed architecture and design for multiple client engagements using Service cloud features
•    Experience in migrating legacy Service cloud chat to MIAW
•    Experience in highly customized instance with plugins like neura flash to accommodate large files in the chat window up to 25 GB, which need to be migrated
•    Omni studio implementation and certification
•    3+ years of experience in architecting and designing systems on Force.com platform 
•    Led 2 – 3 architecture and consulting engagements
•    Accountable for the overall Service cloud (MIAW/Chat functionality) technical solution and its successful implementation with ‘configure first’ approach.
o Responsible for Architecture and high-level solution design
o Define development guidelines and test execution plans.
o Guide the Scrum Master and Technical Leads on technical dependencies and activity sequencing within the project.
o Will also be hands on in delivering the requirements.
•    Experience in multiple end to end implementations of Salesforce.com.
•    Good understanding of different Salesforce products – Sales Cloud, Experience Cloud.
•    Good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force,LWC,HTML,CSS, Javascript SOQL, SOSL and implementing new instances of Salesforce.com application from scratch.
•    Experienced in ETL processes, experience using EAI tools would be an added advantage
•    In depth understanding and experience in implementing single signon, web security, Salesforce application security
•    Should have good work experience in implementing Service cloud design patterns
•    Implemented best practices to manage large volume data and work within governor limits
•    Should have deployment experience using ANT tool or change set, data migration using data loader and other commercial tools.
•    AppExchange product development experience would be added advantage
•    Understanding of Server side and Client side technologies
•    Published POV and White Papers on Salesforce, Cloud and SaaS platforms
•    Salesforce certifications such as Salesforce Certified Platform Developer, App Builder, Service Cloud,Salesforce Certified Technical Architect, and/or Salesforce Certified System Architect.
•    Financial Service Cloud(FSC) Certification ( added advantage) .

Responsibilities

•    Define and Design overall solution architecture
•    Perform feasibility analysis of business requirements, from implementation point of view 
•    Engage with CXO level stakeholders and conduct solution workshops
•    Design/propose technical solution options 
•    Analyze and design the underlying data model, data flows, interfaces, integration points
•    Oversee the development and quality assurance efforts and provide the technical guidance whenever required
•    Participate and lead all the technical discussions with team as well as all other stakeholders
•    Participate in technical consulting assignments to compare technology options, ROI calculations and recommend the right fit solution
•    Participate in presales activities as solution architect designing the overall solution
•    Build solution offerings and develop POVs and white papers

Skills

Mandatory Skills : Lightning Web Components (LWC), APEX, Aura, VisualForce, Salesforce Integration (REST, SOAP, Streaming APIs, Event), Salesforce Data Architecture, Estimation, Integration Architecture, Business Process Design, Mapping, Enterprise Roadmap / Strategy, Salesforce Data Migration, Data Architecture