Salesforce Solution Architect

Experience Required:

• Expertise in setting up SF ESS.
• Establish governance structures and processes for Salesforce shared services.
• Ensure compliance with organizational policies, security, procedures, and regulatory requirements related to Salesforce.
• Good Knowledge of SF security features and best practices to ensure data privacy and regulatory compliance.
• A good understanding of Salesforce's capabilities, including Government cloud, Sales Cloud, Service Cloud, Marketing Cloud, Analytics (CRMA) and other.
• Proficiency in configuring Salesforce, hands-on building custom applications (declarative and Programmatic), workflows, and reports for various teams in a single and multiple.
• Expertise in setting up SF ESS.
• Establish governance structures and processes for Salesforce shared services.
• Ensure compliance with organizational policies, security, procedures, and regulatory requirements related to Salesforce.
• Good Knowledge of SF security features and best practices to ensure data privacy and regulatory compliance.
• A good understanding of Salesforce's capabilities, including Government cloud, Sales Cloud, Service Cloud, Marketing Cloud, Analytics (CRMA) and other.
• Proficiency in configuring Salesforce, hands-on building custom applications (declarative and Programmatic), workflows, and reports for various teams in a single and multiple organization(s).
• Hands-on technology experience enabling customer relationship management capabilities with deep techno/functional and solution implementation experience in a CRM platform such as SalesForce.
• Develop and implement Salesforce operational policies, process, procedures and best practices for ESS. Define the Operational aspects of implementations, system performance and maintenance, availability and reliability.
• Define and Develop ESS policies and procedures for Multi-org and Global deployment strategies.
• Incident management, release management, change management, configuration management, capacity planning, backup/restore, ensure business continuity / disaster recovery and Operational reports for ESS.
• User management, support and communication.
• Managing budget, expense tracking and finance reporting for projects, focusing on cost optimizing and costs, vendor management and contract negotiating, ROI analysis and ensure financial compliance.
• Project scope assessment, resource planning, time estimates, risk assessment / remediation, stakeholder expectation and continuous improvement.
• Standardize Salesforce components, Apex Exchange usage, developing templates, foster collaboration and establish governance to maximize reuse efficiency.
• Ensure implementation bank’s security controls.
• Deployment of DevSecOps tools.
• User Training and Adoption.
• Mobile Adoption and optimization.
• Reporting and Analytics.
• Experience portal for customers.
• Feedback and continuous improvement platforms.
• Innovation and future readiness.
• Data governance and Lifecyle management.
• Sustainability and Greet IT.
• Proficient in managing integration between salesforce and other enterprise system.
• Define policy around data migration, data quality and data governance with SF echo system.
• Ability to understand business processes across different departments and translate them into Salesforce solutions.
• Analytical skills to identify inefficiencies and opportunities for improvement within business workflows.
• Familiarity with industry standards and regulations relevant to the organization.

Responsibilities:

• 5+ years of experience with Product Management discipline within Technology space and Agile/Scrum product development.
• 3+ years of experience in User experience or user outreach contributions (insights, research, design, testing).
• Demonstrated experience managing shared services operating model and providing governance guidance on coordinating demand intake across multiple business groups
• Demonstrated experience providing influence and/or matrixed oversight to technical teams.
• Comprehensive and proficient facilitation, communication, & negotiation skills.
• Discipline to operate independently, collaborate effectively and thrive in ambiguity with a generalist mindset.
• Knowledge of software development processes, technology trends, and project management principles.
• You have curiosity and love solving problems using your creative and critical thinking skills.
• Experience with a hybrid work environment; proficient in online collaboration tools like Jira, Confluence, Teams, or similar.
• Bachelor’s degree in computer science, engineering, or a related field; advanced degrees or relevant certifications.
• Salesforce Certifications a must