Description

Key Responsibilities

  • Design scalable and efficient Salesforce Service Cloud solutions that meet best practices and business requirements. Lead the technical design and implementation of Service Cloud features including: Experience Cloud, Case Management, Service Console, Knowledge Base, and Omni-Channel
  • Provide technical leadership and mentorship to development teams. Review and approve technical designs, code, and configurations
  • Work with business stakeholders to gather requirements, provide guidance, and ensure that solutions meet their needs. Translate business requirements into technical specifications
  • Oversee and guide the development of custom Salesforce applications, including custom objects, workflows, triggers, and LWC/ Apex code
  • Ensure data quality, integrity, and security within the Salesforce platform. Implement data migration strategies and manage data integrations
  • Establish and enforce Salesforce development standards, best practices, and governance processes. Monitor and optimize the performance of Salesforce solutions, including addressing performance issues and ensuring efficient use of resources
  • Stay up-to-date with Salesforce updates and new features. Propose and implement innovative solutions to enhance Salesforce capabilities and improve business processes

Skills:

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 8+ years of progressive experience in Salesforce
  • 4+ years specifically in delivering projects on the Salesforce Service platform as Service Cloud Architect
  • Expertise in Salesforce Service Cloud capabilities. Proficient in Salesforce Flow, Apex, Triggers, Lightning web Components, Web Services. Familiarity with development tools like Visual Studio Code, IntelliJ etc.
  • Experience with integration tools and methodologies such as REST/SOAP APIs, MuleSoft, or middleware platforms
  • Proven track record analyzing, designing, configuring, and supporting large scale Salesforce implementations and integrations

Key Skills
Education

Bachelor's degree

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