Salesforce Service Cloud Architect

A Solution Architect with expertise in Salesforce Service Cloud to lead the strategic review, optimization, and implementation of Salesforce service cloud. The ideal candidate will act as a trusted advisor to Customer, bridging the gap between business needs and technical capabilities. They will drive process improvements, streamline operations, and ensure that Salesforce is leveraged to its full potential to meet business objectives.

Key Responsibilities
Strategic Guidance and Vision:
Collaborate with stakeholders to understand business objectives and challenges.
Define a clear vision for Salesforce Service Cloud optimization, aligned with business goals.
Develop and present strategic roadmaps to streamline processes and enhance system efficiency