Salesforce QA

1. Client Relationship Management (CRM) Support: You'll be tasked with release support, testing all features and enhancements, and performing data flow testing. You'll facilitate corrections or additions to data in the source system and manage alert issues and bulk alert loads. You'll also be responsible for user profile issue corrections and escalations.

2. Universal Client Management (UCM) Support: This involves release support, testing all features and enhancements, and performing data flow testing. You'll monitor reports provided on data quality daily and facilitate corrections to data in the source system. You'll also investigate cross BU anomalies with other BU Data Admins.

3. Automation Quality Assurance Testing: You'll ensure complete and accurate testing of automation releases, including regression testing, data flow testing, and new feature testing.

Responsibilities Skills:

• Accountability and responsibility for data and processes that ensure effective control and use of data assets
• Partner tightly with Analytics and business leaders to gain a deeper understanding of current reporting challenges and help build a cohesive vision that will deliver dependable and insightful reporting
• Work with leaders to identify key metrics to measure their business success. Implement a governance strategy to keep that data clean and reliable.
• Analyze complex ideas, business cases and organizational issues and build meaningful recommendations leading to the development of a strategy and roadmap for execution
• Partner closely with our BI&A team to identify current data and reporting challenges
• Ability to simplify complex concepts and summarize key points

Behaviors :

• Proactive and curious
• Able to navigate organizational hierarchy with ease -- exposure to all levels of leaders will be necessary
• Ability to think outside the box and come to the table with proposed solutions
• Strategy focused who can lead teams to execute and align on common goals and purpose
• Passion for transformation, data, numbers, analytics, and people
• Strong problem-solving and critical thinking skills
• Strong communication and presentation skills, as well as strong/proven management skills
• Highly organized, detail-oriented, and proactive with strong project management skills
• Ability to interact effectively with individuals in dealing with conflict resolution

Technical Skills:

• Salesforce Admin
• Jira or other Project Management software
• Informatica Suite experience
• Databricks
• Immuta
• Salesforce/ Apex
• Deep understanding of reporting, metrics, and data that fuels a successful business model
• SQL
• Advanced skills working with data and using data to create meaningful insights