Salesforce Project Manager

We are seeking a dynamic and experienced Salesforce Project Manager for our top Account to lead the planning, execution, and delivery of complex Salesforce projects across multiple business units. The ideal candidate will have a deep knowledge of Salesforce (Sales, Service, Experience, commerce etc), proven project leadership in Agile and hybrid environments, and strong stakeholder management skills.

As a Project Manager you will be responsible for ensuring that Salesforce initiatives are delivered on time, within scope and budget, while aligning with strategic goals and ensuring user adoption.

Responsibilities:

• Lead end-to-end project lifecycle for Salesforce implementations and enhancements, from initiation through deployment and transition to support.
• Develop and manage project plans, timelines, resource allocations, risk mitigation strategies, and communication plans.
• Partner with Product Owners, Business Analysts, Architects, Developers, and QA teams to ensure clear understanding of project objectives and deliverables.
• Facilitate Agile ceremonies (e.g., sprint planning, retrospectives, stand-ups) or manage hybrid waterfall-agile project structures as needed.
• Manage vendor relationships, SOWs, and third-party partners involved in Salesforce delivery.
• Track progress using tools such as Jira, Smartsheet, or Microsoft Project and communicate status to executives and stakeholders.
• Identify and manage project risks, issues, and dependencies, proactively escalating where needed.
• Ensure projects meet compliance, data security, and governance requirements, particularly in regulated industries (e.g., healthcare, finance).
• Champion change management and user training strategies to drive adoption of Salesforce solutions.
• Support post-go-live stabilization and lessons-learned activities.

Qualifications:

• Bachelor’s degree in information systems, Business, or related field; PMP or equivalent certification preferred.
• 10+ years of IT project management experience, with 4+ years leading Salesforce platform projects (Sales Cloud, Service Cloud, Marketing Cloud, Commerce, Experience, etc.).
• Strong understanding of Salesforce implementation methodologies, SDLC, and Agile frameworks (Scrum, SAFe).
• Experience leading cross-functional teams across IT, business, and vendor partners.
• Excellent organizational, communication, and leadership skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Proficiency with project management tools such as Jira, Confluence, MS Project, or Smartsheet.
• Salesforce Administrator or Consultant certification a plus