Salesforce Program Manager

 Job Description

JD:

1. 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
2. Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
3. Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc.
4. Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
5. Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
6. Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc.
7. Participating/ conducting the weekly/ monthly and quarterly governance meetings
8. Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
9. Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
10. Understands the various commercial and service models of engagements
11. Ensuring the overall compliance in terms of SOW, Billing, Compliance etc.
12. Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements
13. Background in Healthcare, Life science is good to have