Salesforce Developer

Key Responsibilities:

Develop and maintain Salesforce solutions, with a focus on Genesys Cloud CTI (Computer Telephony Integration).

Configure and support Salesforce Service Cloud, including case management, knowledge base, and omni-channel capabilities.

Implement and troubleshoot Genesys Cloud CX integrations, including voice, chat, and digital engagement within Salesforce.

Customize and extend Salesforce using Apex, Lightning Web Components (LWC), and Visualforce.

Develop and support workflow automation using Process Builder, Flow, and custom triggers.

Monitor and optimize performance of integrations between Salesforce and Genesys Cloud.

Collaborate with stakeholders to gather requirements and ensure solutions align with business objectives.

Create technical documentation and assist with user training.

Required Skills:

5+ years of Salesforce development and administration experience.

2+ years of experience with Genesys Cloud CX (formerly PureCloud).

Proficiency in Salesforce Service Cloud and CTI integration.

Strong understanding of REST APIs, OAuth, WebRTC, and middleware integration patterns.

Experience with Apex, LWC, SOQL, and Salesforce APIs.

Hands-on experience configuring Genesys Cloud CX integrations with Salesforce, including embedded client and call controls.

Familiarity with contact center operations and CRM use cases.

Excellent communication and problem-solving skills.

Preferred Qualifications:

Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant).

Experience with AWS, Lambda, or other cloud-based integration tools.

Experience working in Agile/Scrum environments