Salesforce Developer

Key Responsibilities:
Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:
Agent setup and optimization
Deployment of generic agents
Research documentation integration and workflows
Intelligent and federated search functionalities
Collaborate with stakeholders across departments to align development with institutional needs
Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment
Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate
Maintain platform scalability, security, and compliance across multi-organization use
Support user adoption through documentation, training, and troubleshooting
Partner with cross-functional teams to support reporting, analytics, and user feedback loops